The Message is the Medium in Business Communication

Marshall McLuhan, Canadian luminary, famously declared, “The medium is the message.” Yet, when it comes to business communication, whether it’s electronic or paper-based, it’s your words that matter most. As Tony Robbins, speaking about human relationships, articulated so succinctly, “words matter.” If you’ve ever had an argument with any one, I am sure you’re aware how true these…

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Workshops Don’t Work! Practice Over Time Does

I recently participated in a basic one-day first aid and CPR training workshop. Although you don’t need a medical background, it would have been easier if I had one. The course was very intensive. A lot of great information and demonstrations were packed into 6-8 hours. By the end of the day, my head was spinning. I…

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Effective Business Communication: Audience is Key!

Instead of lauding Russell Peters for the great job he did as host of the recent Juno awards celebrating Canadian music, organizers had to apologize for his comments. Headlines in the news were not what you’d expect. They were about Russell Peters’ “jokes” about the young women in the audience and Mélanie Joly, Canada’s Heritage…

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Great Presenters Know Their Audience

Sometimes, we can be our own worst enemies. Case in point: I’ve been working with a highly accomplished IT manager, who’s an expert in her field. She’s smart! She manages large, highly technical complex projects. When she makes presentations to colleagues, with similar technical backgrounds, she tells me they have no trouble understanding her. Yet,…

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a greek statue is used to illustrate the art of persuasion

The Ancient Art of Persuasion

You might not realize how often we rely on the ancient art of persuasion in our everyday lives. But we do it quite often, if you think about it. Some of the most obvious instances, where we do it, are in the work place. For example, we need to be persuasive when we apply for…

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