Punctuation Matters

Whenever I solicit grammar questions from an audience, many of the questions relate to punctuation. Punctuation is a crucial part of good writing. It tells us where to stop, where to pause, and it marks off the exact words someone is saying. But it does so much more than that. Judicious and correct use of…

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What is Business Writing?

Maybe an even better question to ask is: What isn’t business writing? It isn’t what you may have learned in school: that sentences must paint pictures using many descriptive adjectives. It isn’t the essay you wrote in university where, in order to meet the word count, you “padded” it with unnecessary words or quotes. It…

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A Better Business Writing Guide for Performance Reviews

Conducting a performance review isn’t easy. However, when I saw the following question posed in The HR Capitalist: “Will Algorithms Ultimately Write Coaching Scripts for Managers?” the concept of automated people management seemed preposterous. Yet, computer analysis measuring employee productivity is already in use in some sectors, as Steve Boese notes in his blog post, “Maybe…

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Communication Confusion: How to Avoid It

Communication Confusion – How to Avoid It

We all want the important matters in our lives — for instance the way we choose to invest our money — to be flexible. So, when my investment advisor told me there was “flexibility” in the new financial program she’d created, I was pleased. I thought that by “flexibility” she meant that whenever I wanted…

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Effective Business Communication: Precision is Key

Sometimes, an expression that makes perfect sense to you is completely mystifying to the other person with whom you’re speaking. This happened to me just recently in a conversation I had recently with a prospective client who talked about his “financial footprint.” Actually, I was too embarrassed to ask what a “financial footprint” was. All…

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