I would like to take this opportunity to thank you very much for your help in making me a more confident presenter. Although, I know I am not already there (e.g. my voice was still a little shaky at today’s presentation, as I think I forgot to breath more slowly and  take some small breaks for deep breathing), I believe I made significant improvement on my presentation skills while  working with  you. You are a great coach for people like me and  It was a pleasure working with you. Thanks again,
Cristina
Sandra is a great writing coach.  She has helped to make my writing more powerful, effective, and focused on my audience. Her weekly feedback was always presented in a positive way which helped motivate me to improve. I would definitely recommend her to other business professionals looking to enhance their written communication skills.
Heather
I thoroughly enjoy working with Sandra and I always look forward to our sessions. I have improved my ability and understanding of how to put myself in the shoes of my recipients and to capture their attention. I have learned how to structure communication for readability and to express my thoughts clearly and concisely. Sandra would stop at nothing to help me achieve my goals. And I appreciate her creativity, thoughtfulness and honest feedback and her extraordinary ability to understand content in a field unfamiliar to her. I highly recommend Sandra and the Language Lab for improving communication skills.
A. R.
The Language Lab has provided me with the necessary skills that have helped me improve my writing. I am now much more confident when writing business correspondence, and I owe it all to my great instructor.  Her method of training was both creative, and challenging. I would not hesitate in recommending the Language Lab to anyone hoping to make self improvement.
Annette
As a native French speaker moving to Toronto for my job, I had trouble expressing myself clearly in my emails and in my other written documents. My private lessons with Dr. Sandra Folk not only helped me improve my grammar and syntax, it helped me to structure my thoughts and target my writing to reach my audience. In only a few months, I was able to transition from being barely able to write a correct sentence to being able to write persuasively.
Philippe – Innovation Manager
While not a terrible writer, it was identified that my writing skills were holding me back from career advancement.  Simple email communications and reports included basic errors and lacked clarity.  Through one-on-one coaching sessions, Sandra was able to quickly identify exactly what was required to advance my skills.  I now have I have a set of strategies for writing and clear goals when reviewing my work, which have helped tremendously. I was also very impressed as the program was very practical and centered on my writing specifically.  We spent many hours writing, reviewing and re-working documents that I had produced.  She also did a great job of balancing the work by providing assignments through the Language Lab Website. Again these assignments were focused and provided me with specific lessons. I was especially grateful that Sandra came directly to my office and was able to work around my busy schedule. She even had no problem re-scheduling meetings on short notice.   I was very happy with the results and would recommend her to anyone who wants to improve their writing.
Michael
Overall the workshop provided useful insights and served as a very useful “refresher” of workplace communication issues and concepts. Additionally, the material was enthusiastically delivered and I appreciated the facilitator’s interactive style.
Christine – Financial Advisor
I always learn from feedback and it has made me more conscious when I am writing and sending emails.
Karen – Municipal Government
I really liked the opportunity to complete this course on-line. I also appreciated the consistent format of assignments (written, alternating with multiple choice). My biggest challenge was dedicating sufficient time to review the material, submit my best efforts, and make appropriate time to review the feedback.
Brenda – Project Manager Finance
Feedback was very professional and detailed and focused on most important mistakes I usually make in writing.
Tatiana – Legal & Policy Specialist
I enjoyed the course and took a lot out of it. The practice of proper form for letter writing, attention to use of commas and misplaced modifiers was especially helpful. Thank you for your positive feedback and for copying my managers!
Tim – Leasing and Commercial Real Estate
I learnt how to read reports carefully and to take my time to find out where my mistakes are. I feel that I can write much better than I used to. I realize now that I need to practice more.
Rosaline – International Agency Worker
These are some really good ones that I found that I thought would be useful. The Language Lab provides a great chance to learn effective writing skills in a way that lets the participants balance assignments with daily work schedules.
Fraser – Commercial Real Estate
The email-writing course the Language Lab designed for project managers has improved their written communication, their professionalism and their confidence. Employees are very pleased with the outcomes. Their status reports are more concise, and easier to follow. Some project managers are even mentoring others in their group and taking the initiative to present ideas and tips on writing more effectively.
Tonya – Sr. Manager Finance
I would highly recommend the Language Lab program to all people who would like to improve their business writing and communicating with colleagues. I would especially recommend it to non-native speakers who would like to get practical oriented, personalized guidance in improving their professional communication skills.
Aleksandra B. – International Government Consultant
I believe this is very good program for people with full-time jobs. In addition it does not require any specific software and it is very user friendly.
Srdjan – International Consultant
Since I began managing ten years ago I have been repeatedly amazed at the inability of our sales professionals to write coherent and grammatical letters. They all have under graduate degrees and many have graduate degrees, yet they cannot express themselves effectively.
Andrew – Senior VP Commercial Real Estate
All project managers agreed that the program provided them with guidelines and rules they could apply to their day-to-day work. Project managers saw this program either as a “crash course” for improving their email message writing or a good refresher. The assignments addressed the type of communication they needed to perform well in their current role. One-to-one feedback they received was very satisfactory.
Andrew – Project Manager Finance
(The) business writing skills program has made a significant difference in the quality of communication our Sales Team has when writing to and for our clients.
Peter – Senior VP International Real Estate
I enjoyed working through the modules at my own pace. The feedback was helpful and very prompt. The software was very easy to use – I had no technical problems at all.
Lisa – Municipal Government
I enjoyed the course and would gladly take other courses similar to this. Thank you for taking the time to provide useful feedback. As I said, I would recommend this course to others.
David – Municipal Government
Participation in the Language Lab Program enabled me to shape my skills in using appropriate style and grammar in professional communication. It also enabled me to learn how to structure and focus my reports in order to highlight the most important points. It was a highly valuable experience and I enjoyed it a lot.
Aleksandra – Gender Equality Program Director
As a lawyer, for more than twenty years, I struggled to find a systematic way to write in English with clarity. In less than three months, (TLL) taught me to spot and cure weaknesses in my writing style. Anyone who wants to improve English writing skills will find Language Lab enjoyable and useful.
Tatijana – Legal and Policy Specialist
The examples used were similar to situations I run into on a regular basis in my role. Both good and bad points were made [about my writing assignments]. I found they made me more aware of what I was writing.
Tim – Commercial Real Estate
The content was beneficial, and I feel my writing skills are stronger since completing the course. I write letters all the time. This course gave me the tools to sharpen them up and make them much more professional.
Scott – Sales Associate
The writing exercises helped me understand my company’s writing template as well as proper letter format. I will be able to use what I learnt to ensure I keep my letters concise and effective.
Bradyn – Sales Associate
The Language Lab provides a great chance to learn effective writing skills in a way that lets the participants balance assignments with daily work schedules.
Brendan – Sales Associate
The Language Lab provides an efficient and effective training ensuring our professionals have effective English writing skills allowing them to communicate coherently. I now have every one of our new recruits take the course and have no hesitation in recommending it.
Peter – Senior VP Commercial Real Estate
It’s been a pleasure to deal with you [Sandra] and the Language Lab. The formula is adapted to our environment and individual schedules. I had a very nice learning opportunity. My wish is that you go on providing the same thing to numerous learners.
Gilbert – Government Administrator
The course was a great refresher on effective written communication. I learned a lot. The course was enjoyable and improved a key part of my career – communication with clients and prospects!
Anne – Financial Services
The assignments were very relevant to my current scope of work, and type of written communication I use in my daily practice.
Olga – Administrator Property Development
The program taught me how to structure and focus my reports in order to highlight the most important points.
Unknown
Teacher
I am satisfied as this was the first time to take a part at distance learning. It went smoothly.
Bosiljka – International Government Consultant
Freelance Writer
It was a great pleasure for me to participate in the program. The program was extremely useful. All assignments were both interesting and challenging. The whole process was a well-chosen tool for experience-based learning. It gave an opportunity to renew and improve my knowledge by learning on my own mistakes. The fact that I am now aware of my weak points is the first step in order to make these points stronger.
Ferid – International Government Consultant
Entrepreneur
I found the course to be an effective refresher of learned concepts. It identified areas that require additional attention and care.
Rebecca – Property Development
Business Manager